Shipping & Returns

Shipping Policy

The shipping fees are as follow:

 

European Union: Free delivery.

Rest of Europe: Free delivery. Customs fees might apply*.

Asia: Delivery fee $10, for purchases over $100 standard delivery is free. Customs fees might apply*.

Africa: Delivery fee $10, for purchases over $100 standard delivery is free. Customs fees might apply*.

North America: Delivery fee $10, for purchases over $100 standard delivery is free. Customs fees might apply*.

South America: Delivery fee $10, for purchases over $100 standard delivery is free. Customs fees might apply*.

Australia and Oceania: Delivery fee $10, for purchases over $100 standard delivery is free. Customs fees might apply*.

*As a receiver, you are obliged to cover customs delivery fees. Customs fees differ according to the country of delivery. Please refer to your country custom policy. 

Return & Exchange Policy

Thank you for shopping at over the full moon.

If for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

 

For the purposes of this Return and Refund Policy:

 

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to over the full moon.

 

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Website refers to over the full moon, accessible from http://www.overthefullmoon.com.

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Your Order Cancellation Rights

 

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

 

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

 

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

 

By email: contact@overthefullmoon.com

By visiting this page on our website: http://www.overthefullmoon.com

 

We will reimburse You no later than 30 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

 

Conditions for Returns

 

In order for the Goods to be eligible for a return, please make sure that:

 

The Goods were purchased in the last 14 days.

 

The Goods are in the original packaging, including the biodegradable bag.

 

The Goods are in an unused state. Due to the nature of the selling Goods and sanitary reasons, unfortunately, we are only able to accept the return of them being in the unopened state, meaning that the sanitary (biodegradable product bag) has not been opened.

 

The following Goods cannot be returned:

 

The supply of Goods made to Your specifications or clearly personalized.

 

The supply of Goods which according to their nature are not suitable to be returned deteriorate rapidly or where the date of expiry is over.

 

The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed/opened after delivery.

 

The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

 

Menstrual products which product bag has been opened.

 

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

 

Regular and sale priced Goods may be refunded.

 

Returning Goods

 

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the address provided to you in the return acceptance email.

 

We cannot be held responsible for goods damaged or lost in return shipment.

 

We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

 

Gifts

 

If the Goods were marked as a gift when purchased and then shipped directly to you,

You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

 

If the Goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to You later, We will send the refund to the gift giver.

 

Contact Us

 

If you have any questions about our Returns and Refunds Policy, please contact us:

 

By email: contact@overthefullmoon.com

 

By visiting this page on our website: http://www.overthefullmoon.com